Amazon Prime is one of the most popular online subscriptions and it’s easy to see why.
For a fixed monthly fee you get free next day delivery (on many items), access to the Prime Video streaming service, free photo storage and much more. See the full range of benefits in our Amazon Prime walkthrough.
But Amazon Prime is more expensive than it ever was, costing $14.99 / £8.99 a month or $139 / £95 a year.
You may prefer it sign up for the 30-day free trial, which is available to all new customers. If you only want Prime for exclusive Black Friday or Prime Day discounts, that makes a lot of sense.
However, to avoid being charged at the end of the trial period, you must cancel manually. Don’t worry, you can still use the benefits until they expire. Here’s how it’s done.
How to Cancel Amazon Prime on Mobile
On mobile devices, it’s easiest to cancel through the Amazon Shopping app. It’s free for iOS and Android, although we’ll be using the latter for this tutorial.
Sign in to your account if you haven’t used the app before and follow these steps:
- Tap the hamburger menu (three horizontal lines) at the bottom right.
- Tap “Prime” and then tap “Prime” again
- Scroll to the bottom of the page, then tap “Manage Prime Membership”
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- At the top of the screen, tap ‘Manage membership’, then ‘Update, cancel and more’
- Tap on ‘Cancel Membership’
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- Scroll to the bottom of the page, then tap “Proceed to cancel”
- Tap ‘End on *date*’ to confirm
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As mentioned above, your Prime benefits are still available until the end of your subscription or trial period.
Of course, you can also use the web browser on your mobile device to cancel Prime, but it’s similar to the desktop method.
How to cancel Amazon Prime on desktop
On desktop you have to cancel via the website. The method is consistent across web browsers and devices:
- Open a web browser and go to the Amazon website in your country (such as the US or UK)
- Sign in to your account if you haven’t already done so
- Hover over “Account & Lists,” then click “Your Account”
- Click the Prime button
- Click the ‘Manage Membership’ button
- Click the ‘Cancel Membership’ button
- At the bottom of the next screen, click ‘Proceed with Cancellation’
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- Click on ‘End on *date*’ to confirm
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If you paid for Prime but didn’t use the benefits, you can request a refund.
How to check if you are subscribed to Amazon Prime
You might think you’re not signed up for Prime, but Amazon’s approach means it’s slipped under your radar. Many unwitting Amazon Prime customers have complained that they had no idea they had been signed up and had already been charged.
First, check your credit card or bank statements to see if Amazon charged you $139 / £95 for the annual Prime membership, or $14.99 / £8.99 per month (if you signed up for the monthly plan ).
You can also discover it through the Amazon website. Go to the Prime hub page (Amazon USA/Amazon UK).
If you see a summary of your membership and management options at the top of the screen, you have a subscription. But you only see the benefits or free trial advertised, it’s not
When you sign up for Amazon Prime, your membership will automatically renew each year. You can turn off this auto-renewal at any time, even during a free trial.
Change an Amazon Prime membership to Prime Video
If you enjoy the TV shows and movies on Amazon Prime Video but don’t want the other benefits, there is a way to just sign up for the streaming service.
Previously, Amazon let you adjust this directly in your Prime membership management settings, but now the only way is to cancel your Prime account and then sign up again separately for Prime Video, which costs $8.99/£5.99 per month.
However, this only appears to be available in the UK at the time of writing:
- Go to the main page of Amazon Prime
- Under the “Try Prime” button, click “See more plans”
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- Select “Prime Video” from the three options that appear, then click “Try Prime”
Anyron Copeman / Foundry
- Log in or create an account if you haven’t already done so. If you’ve had a free trial before, you’ll need to pay right away
- Follow the on-screen instructions to complete the sign-up process
How to Get an Amazon Prime Refund
Paid members who have not placed an Amazon Prime order are eligible for a full refund. When you cancel a paid Prime membership, you may automatically receive a refund.
You can also request a refund by visiting Amazon’s customer service page (US/UK) and submit a request via phone, email or online chat.
