Young students thrive in the vibrant halls of the university and embody the next generations … [+]
More than a quarter of workers (26%) say they plan to leave their job in the next 12 months, up from 19% last year, according to PwC’s latest Global Workforce Hopes and Fears Questionnaire. One of the top challenges for leaders, according to PwC: many skilled people are more willing to reinvent than their corporate culture.
Why stay in a place where there is no room to grow or transform?
I’ve been saying that for a while. Your organization is only as resilient as the least resilient person in your workforce. Your most resilient person is only as resilient as the organization allows. The latter is key: you can have resilient employees and leaders with skills and vision, but if you don’t build a culture where they actually usage that skill and vision, what’s the point?
These are some of the topics a panel of Gen Z leaders covered during the Summit on healthcare in the era of personalization. In May 2023, top healthcare leaders gathered virtually for a two-day summit to address the challenge of personalization in a field that admittedly needs a lot of standardization. Thirty-two thought-provoking speakers participated in keynotes and panel discussions on topics such as patient centricity, healthcare consumerism, data analytics, digital transformation, inclusive patient care systems, and public health management.
This article is the fourth of five sharing the highlights of that summit. In the first article, I discussed unleashing personalization in healthcare: beyond DNA, embracing individuality. In the second article, I summarized insights from sessions on transformation and consumerism in healthcare. Article three focused on the need to focus on individuals rather than the organization.
Putting Individuals at the Center: This article begins by putting Gen Z at the center, with highlights from a conversation between four healthcare leaders under the age of 40.
Unlocking the Next Generation Workforce: Insights from HR Leaders on Talent Management and Workplace Expectations
In part three of this series, I shared insights from HR leaders on how they approach talent management in this time of disruption. To expand on that discussion, here are first-hand accounts of what the next generation wants from their workplaces and from work itself.
Trevor brand is chief operating officer at City of Hope Atlanta. He stressed the importance of giving people the space to find out who they are and what they can do. “We’re trying to find our place. We are looking for an organization that sees us for who we want to be and who we want to become.”
John Baldwin, III, is chief operating officer at TriStar Southern Hills Medical Center. He said the younger generations want specific career ladders, have the mobility to move within an organization and the opportunity to gain different experiences. “You have to be willing to create environments where failures can occur and people can keep their jobs and viability. To achieve innovation, to achieve greatness, you have to fail at something multiple times.”
Sam Boadi is chief operating officer at HCA Florida Lake City Hospital. He said leaders should have the versatility and agility to connect and collaborate with everyone and have a genuine concern for people from different backgrounds. “The only way leaders can do that is to really walk in their employee’s shoes, but also take a deep dive to understand where they’re coming from and why they’re coming from that perspective.”
Vaughn Williams is an associate administrator at Valley Health System. He said that we don’t just talk about hospital metrics and how to grow and improve the organization, but we should also ask people, “How is your day going? How are your children? I heard you just got a new house, how are you? When people understand that you care about them as individuals, they are more likely to bring their full selves to work and include themselves in the mission.”
Watch this short video with highlights from their session.
Unveiling the power of personalization in healthcare: stories of transformation and the journey beyond treatment
At the summit, we enjoyed an example of how to bring your full self to the mission: Ed Kim, physiciangave a keynote address in which he shared a very personal story about the experience that transformed him never want to become a physician to now serve as chief physician and senior vice president at City of Hope Orange County, a national leader in cancer treatment. Watch him for that story here in this short video.
In addition to his own story, he also expanded the idea of personalization to include the part of healthcare that comes after treatment – and even after he’s cured.
“Anyone who is concerned about cancer through to its cure, we want to make sure we can address these vulnerabilities and make sure people feel personalized not only during their treatment, but also during their recovery, on their way back to a new normality,” Dr. Kim said. “We need to not only cure them of their illnesses and their illnesses, but get them back to a point where we support them back into society, back into their families.”
Everyone you work with has personal stories that have molded and molded them into the person they are. Those stories don’t have to be dramatic to have influenced someone in the career they chose or the way they work. As we’ve learned from the Gen Z leaders, it’s worth the investment to be more open to each other as individuals and more purposeful in trying to get to know and understand each other.
One of the biggest obstacles we face is that our institutions are not designed to facilitate this level of knowledge. We must learn to find ways to let people be themselves and share themselves, and you make it clear that it is not only safe, but beneficial for people to share who they are and what goals they have for their own future. This is a critical leadership skill in our era of personalization – and that PwC research underscores why: People will leave.
The following article is the last in this series and looks at the role of technology in advancing personalization in healthcare.
Register here to watch the full sessions on demand. Download a summary of the summitto access a roadmap for operationalizing healthcare inclusion.